Terms & Conditions | Brenda Pedrosa

Terms and Conditions

This Website and the Services provided by Brenda Pedrosa are governed by these Terms and Conditions, in addition to the Brenda Pedrosa Confidentiality Statement, Privacy Policy, User Agreement, and Cancellation Policy (collectively called “the Regulations”).

Confidentiality
Cancellations & Refund Policy
User Agreement
Privacy Policy

When you (“a User”) access this website, send an e-mail with a request for help/advice, or avail of any other service from Brenda Pedrosa you automatically accept the Regulations. You have read and accepted the Regulations and you understand and agree to be bound by the terms and conditions of this Agreement. If you do not wish to be bound by the terms and conditions of this Agreement, you may not view or use https://www.brendapedrosapsychotherapy.com/.

Each person who wishes to use Brenda Pedrosa services has to register in the Brenda Pedrosa Appointment system. The Brenda Pedrosa Appointment system is available on https://www.brendapedrosapsychotherapy.com/.

Brenda Pedrosa provides online mental health support via video calls.

Brenda Pedrosa services are affordable and the current price list is published and updated regularly.

Personal clients’ details are used only for the purpose of setting up an appointment with Brenda Pedrosa and are not available to third parties except in some specific and limited circumstances described further in our Confidentiality Statement.

By sending an e-mail with a request for help/advice, the person automatically gives permission to Brenda Pedrosa to cite described problems and situations in any on-line or published educational materials. Clients’ personal details always remain anonymous.

The correspondence between any clients and Brenda Pedrosa cannot be published without the written consent of Brenda Pedrosa who in turn will not publish such correspondence without the express consent of you the client.

Confidentiality

Brenda Pedrosa is committed to provide a confidential service to all those who are seeking mental health support.

This means that:

Information will be treated in the utmost confidence and will not be divulged to anyone outside the organization except where extenuating circumstances exist (see below).
No conversation about a client will take place with anyone outside the organization.
No personal information about a client will be given to any third party even if the person is a member of their family except in the limited circumstances described below.
Information will only be passed to another company or organization with the consent of the client.
Brenda Pedrosa reserves the right to treat clients who are over the age of 16 without the need for a parental or guardian consent form but mental health professionals will always encourage those individuals who are under 18 to discuss the issue with their parents. (NB. See exceptions below).

Exceptions: In certain circumstances, Brenda Pedrosa reserves the right to break confidentiality should this be deemed necessary. These circumstances include:

If you the client are under 18 and you disclose information that may indicate risk to children or yourself.
If Brenda Pedrosa believes that you could cause danger to yourself or to others.
If you give information which indicates that a crime has been committed.
If you give information which indicates a possible terrorist threat.
In circumstances where Brenda Pedrosa is requested to provide information about you by the Gardai or any other government or judicial body pursuant to a lawful order of a court or under such other legislative or statutory powers as may be applicable to the body.

Brenda Pedrosa acknowledges that clients remain responsible for their own lives even if that means they decide to take their own life. Brenda Pedrosa encourages clients to get help and support from the appropriate authority and will encourage you as a client, if necessary, to call an ambulance. In all of these cases, if a decision has to be taken to break confidentiality, it will be done. Brenda Pedrosa will keep careful notes of any incidents and all action taken will be recorded.

Cancellation & Refund Policy

Sessions

The time allocated to you for person-to-person sessions is reserved especially for you. Being on time for your session is greatly appreciated. If you are late, by 15 minutes or more, Brenda Pedrosa reserves the right not to conduct the session. Please keep in mind that if you do arrive late to an appointment, your session will still conclude at the allocated time.

Cancellation by us

Brenda Pedrosa reserves the right to modify or cancel any session if unforeseen circumstances arise. If we cancel, we shall inform you as soon as possible.

Cancellation by you

Without prejudice to the following terms, Brenda Pedrosa will provide a full refund for any individual booking which is canceled more than 24 hours in advance of the scheduled start time of the session.

If you wish to cancel or reschedule a booking, please note the following cancellation conditions will apply where you are seeking to cancel a session:

(i) Less than 24 hours prior to the session – €30 administration fee;
(ii) Less than 2 hours prior to the session or failure to show for a session- the full cost of a session will be charged.

Please remember:

You can cancel your session at https://www.brendapedrosapsychotherapy.com/.

User Agreement

General

Please read the following user agreement for https://www.brendapedrosapsychotherapy.com (referred to here as “Brenda Pedrosa” and/or the “website” or “websites”) carefully and in its entirety. If you agree to the following terms, you may view, access and/or use any of the Brenda Pedrosa websites and/or services. If you do not wish to be bound by this User Agreement, you may not view, access or use the Brenda Pedrosa websites and/or services and you should bring this fact to the attention of Brenda Pedrosa when requesting any services.

Access to view and/or use Brenda Pedrosa website and services are intended for all individuals. The parental/legal guardian consent form is required for individuals under sixteen years of age. However, Brenda Pedrosa reserves the right to treat clients who are over the age of 16 without the need for a parental or guardian consent form.

Proprietary Rights

You acknowledge and agree that all content and materials available on Brenda Pedrosa websites and services are protected by copyrights, trademarks, service marks, patents, trade secrets, or other proprietary rights and laws. Except as expressly authorized by Brenda Pedrosa, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works from such materials or content.

As noted above, reproduction, copying, or redistribution for commercial purposes of any materials or design elements on Brenda Pedrosa websites or services are strictly prohibited without the express written permission of Brenda Pedrosa. For information on requesting such permission, please contact Brenda Pedrosa.

Health Disclaimers

All information contained on the websites, including information relating to medical and health conditions, products, and treatments, is for informational purposes only.

It is often presented in summary or aggregate form. It is not meant to be a substitute for the advice provided by your own doctor or another medical professional. You should not use the information contained on the websites for diagnosing a health problem or disease. Always seek the advice of your own doctor or other qualified healthcare provider regarding any medical condition. Information and statements regarding any services or products featured on the website have not been evaluated by the relevant authorities and are not intended to diagnose, treat, cure, or prevent any disease.

The information contained in the website is compiled from a variety of sources. Neither Brenda Pedrosa nor its information providers directly or indirectly practice medicine or dispense medical services as part of the websites. Therefore, Brenda Pedrosa does not assume any liability or responsibility whatsoever of any nature for any injury and/or damage to persons or property arising from the use of any information, idea, or instruction contained in the websites or services.

Right to Access and Use

Brenda Pedrosa hereby grants you a limited, non-exclusive, non-assignable, non-transferable license to access and use the websites solely for personal, non-commercial, and informational purposes only. Except as expressly authorized in advance by Brenda Pedrosa, you may not: (i) reproduce, distribute, publicly display, or publicly perform the website, (ii) modify the website or any portion thereof, or any materials appearing therein, and (iii) create derivative works of, or otherwise exploit, the website or any portion thereof, or any materials appearing therein. You hereby acknowledge and agree that Brenda Pedrosa and its licensors own all right, title, and interest in and to the website and all materials appearing therein.

Restrictions on Use

You may not use the website or the services in any manner that could damage, disable, overburden, or impair the website or any service provided via the website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the websites.

You may not access, use, or copy any portion of the website or services, including any of their content, through the use of indexing agents, spiders, scrapers, bots, web crawlers, or other automated devices or mechanisms. Brenda Pedrosa may terminate or restrict your use of or access to the websites and/or services for any reason, without notice.

Modifications to Services

Brenda Pedrosa reserves the right to modify, suspend, or discontinue the website or any services provided via the website, at any time, for any reason, without notice or liability to you.

Disclaimer of Warranties

THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. BRENDA PEDROSA DOES NOT WARRANT THAT THE WEBSITES OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. BRENDA PEDROSA MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE USE, PERFORMANCE, OR RESULTS OF THE USE OF THE WEBSITES OR SERVICES.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRENDA PEDROSA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE THE WEBSITE OR SERVICES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF BRENDA PEDROSA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Indemnification

You agree to indemnify, defend, and hold harmless Brenda Pedrosa from and against any and all claims, damages, losses, liabilities, costs, and expenses (including, without limitation, reasonable attorneys' fees) arising out of or in connection with your use of the website or services, your violation of these terms and conditions, or your violation of any rights of another.

Governing Law

These terms and conditions and your use of the website and services shall be governed by and construed in accordance with the laws of the jurisdiction in which Brenda Pedrosa is based, without regard to its conflict of laws principles. Any legal action or proceeding arising out of or in connection with these terms and conditions or your use of the website or services shall be brought exclusively in the courts of that jurisdiction.

Severability

If any provision of these terms and conditions is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

Entire Agreement

These terms and conditions constitute the entire agreement between you and Brenda Pedrosa regarding the use of the website and services and supersede all prior or contemporaneous communications, agreements, and understandings, whether written or oral, regarding such subject matter.

By using this website and/or services, you signify your agreement to these terms and conditions. If you do not agree to these terms and conditions, please do not use the website or services. Brenda Pedrosa reserves the right to change these terms and conditions at any time, without prior notice. Your continued use of the website or services following any such change constitutes your acceptance of the revised terms and conditions.

Privacy Policy

Information Collection

Brenda Pedrosa collects information that you provide when you use the website and services. This may include personal information such as your name, email address, home address, phone number, and any other information you choose to provide. We also collect information about your use of our website and services, including but not limited to your IP address, browser type, and operating system.

Information Use

Brenda Pedrosa uses the information to provide, maintain, and improve services. Brenda Pedrosa uses the information to communicate with you. She may also use your information to send you marketing and promotional materials, although you may opt out of receiving these communications at any time.

Information Sharing

Brenda Pedrosa does not share your personal information with third parties except as necessary to provide her services, comply with the law, or protect her rights.

Data Security

Brenda Pedrosa takes reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free, and you should take special care in deciding what information you send to us via email.

Your Rights

You have the right to access, update, and delete your personal information. If you would like to exercise these rights, please contact us at the contact information provided on our website.

Changes to this Policy

Brenda Pedrosa may update this privacy policy from time to time to reflect changes in our practices or legal requirements. She will notify you of any material changes by posting the updated policy on our website.

By using our website and services, you consent to the collection, use, and sharing of your information as described in this privacy policy.

Contact Information

If you have any questions or concerns about these terms and conditions or our privacy policy, please contact us at the contact information provided on our website.